Client Service Charter

Our Client Service Charter is a social pact between you and us. It covers key information and focuses on areas for achieving our mutual objectives. It describes the level of services that we offer as well as the approach and relationship you can expect from us.

The charter provides an open and transparent framework so that all of us can understand each other, communicate, work with each other and give feedback.

This Client Service Charter is focused to meet your expectations. We have set in it clear standards that you can expect from us, which allows you to monitor and evaluate our performance.

For further information visit NEMC Library or contact the Directorate of Environmental Information, Communication and Outreach (DEICO)